Shipping & Return Policy

Domestic U.S. Options

The ResiSTORE uses two mail carries to deliver orders. USPS (United States Postal Service) and UPS (United Parcel Service). USPS and UPS are used for domestic and International Deliveries. Lost package claims may be submitted between 45 and 90 days after shipment regarding the mail service provider you have selected. The services available from USPS that we offer to customers are First Class Express and Priority Mail.

  • First Class Express is uninsured and tracked and has no guarantee delivery date. Order can take up to two weeks from the shipped date to arrive. First Class order must be under 13oz in weight (most items will meet this criteria).
  • Priority Mail is uninsured and tracked and can take up to 3-5 business days once shipped.
The UPS services that are available are UPS Ground, 2 or 3-Day select and Next Day Air.
  • UPS Ground is insured and tracked but delivery is not guaranteed by UPS. However, shipments usually arrive within the first week of your order placement (unless during federal holidays).
  • 2 or 3-Day or Next Day Air are high speed expensive services that are insured and tracked. Delivery is guaranteed after it is shipped and scanned by UPS not once it is ordered.
Orders usually ship within 1-2 business days after the order is placed but this varies with the level of orders being placed.

U.S. Sales Tax

United States sales tax rates vary depending on state. Orders shipping to the following states will be charged sales tax: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. This only applies if the ResiSTORE has surpassed economic nexus in that state.

International Orders

International shipping is made available through the UPS Worldwide services. If you would like us to use a different carrier that services your area contact contact@resi.store.

Returns

The ResiSTORE accepts refunds for up to 30 days after the order was confirmed to be delivered by the carrier. After that point, the order cannot be refunded or returned to the ResiSTORE. To request your eligible refund, contact us though the ‘Contact Us’ form on the site with the header ‘Requesting Refund’. You will then be send a return shipping label via email and be sent a short questionnaire.
There is a 10% restocking fee on orders over $500 as it will take time to process this order back into our system.